Frequently Asked Questions

DIY Templates (you print yourself)

Can I use a template on a Mac?
No, our templates are set up in Windows and can only be edited in Windows. You will require Acrobat Reader (version 8 or later). Download Acrobat Reader here...

The paper I want to print on is letter size (8½ by 11 inches) rather than A4. Does that matter?
In most cases, no. Letter size is actually wider than A4 and there is enough space in the top and bottom margins in all of our templates to accommodate the shorter length. Therefore the page content will easily fit when printed onto letter sized stationery. The only exception is for the card size templates which are 138.5mm x 95mm. For these templates if printing on letter size paper, deselect "Choose Paper Source by PDF Page Size" and choose "Fit to Printable Area". Cards may print smaller than the size listed on www.partytemplates.com.

I have purchased a ticket style invitation, but I can't find envelopes to match. Can you make a suggestion?
Finding an envelope to match the ticket style invitation is a little tricky because the invitation itself is not a standard size. We could have made it bigger, but then it doesn't look as much like a ticket. The envelopes we use here are DL size which is 220mm x 110mm (8 3/4" x 4 1/3") and these envelopes are actually larger than the ticket which is 185mm x 75mm (7 1/3" x 3"). The closest match US envelope size available in specialty ranges is size No.10 (9 1/2" x 4 1/8").

I want to print 3 invitations to a page, instead of just 2. Can I do that?
The size of our DL invitations is 99mm x 210mm which takes them right to the edge of the page on all sides if printed 3up on A4. If your printer shifts even slightly on any edge, the invitations will have uneven borders once they are cut. For this reason, all of our DL invitations have been set up 2 to a page instead of 3.

If I purchase a photo template, how do I send my photos to you?
For photo templates, you can upload your photo when ordering (the order form has a Browse button which lets you upload files off your computer). Have your photos ready in jpeg format, file size approx 1MB.

I can't save my changes in the sample template I downloaded from the website.
Sample templates are provided in a lower resolution (72dpi), are watermarked and cannot be saved. If you choose to purchase a template for your invitations, your template will be provided as 300dpi with no watermark, and your copy can be saved.

What are my payment options?
We accept payment by Paypal and credit card (Visa, Mastercard and Bankcard).

Will I be charged extra credit card fees if paying from outside Australia?
This will depend on your bank - your bank may charge a small 'currency conversion fee' if processing a credit card transaction from your currency to Australian currency. This fee is out of our control and will depend on your bank - please be aware of possible extra fees from your bank when ordering.